For Patients

At the Cardiovascular Centre, our focus is on patient-centred care.

This page contains information to help you prepare for your upcoming appointment with our practice. For more information regarding your care or appointments, please contact our friendly staff.

Referral

To make a Medicare claim, a valid referral is required. A valid referral can be for 12 months from your General Practitioner or 3 months from your specialist. If you have no valid referral or valid Medicare card at the time of your appointment you will be liable for the entire payment of services and will not receive a rebate from Medicare.

Booking an appointment

In order to book an appointment, you must first obtain a referral from your GP or other treating specialist. This will need to be faxed, emailed or posted to the clinic for triaging by one of our cardiologists to ensure all necessary testing is undertaken prior to seeing your cardiologist. Once your referral has been triaged, you will be contacted by one of our administrative staff to book a suitable appointment time. Please ensure your best contact details are provided.

If the appointment is urgent, the referring physician can call the clinic on your behalf and request an urgent review.

Attending an appointment

To help your appointment run efficiently, it is important that the Cardiovascular Centre has a valid referral. This allows the Cardiologist to have an informed history and allows the patient to receive rebates from Medicare.

If it is your first appointment you will be asked to complete a patient information sheet. Please arrive a few minutes early to fill this out. Alternatively, you can complete the online form and submit prior to your appointment. You will be sent a PDF copy of your submission which you can then bring in at the time of your appointment.

It is important that you bring your Medicare and concession cards in order for correct billing and to receive rebates from Medicare.

Please ensure that you provide your Cardiologist with your current medications, if it is easier you could provide a list or bring all of your medications in with you.

Cancellation of appointments

Should you be unable to attend your appointment you must ring to notify the clinic without delay. Please be aware that a fee may be applicable for non-attendance without calling or without giving 24 hours notice to cancel the appointment. Waiting times for appointments to see our heart specialists can be kept to a minimum if all unfilled appointments are made available to patients.

Test results

Test results will generally not be given over the telephone. This is to ensure adequate follow-up care in response to the results. These should be followed up with your GP or when you attend the next appointment at the Cardiovascular Centre.

Scripts

Repeat scripts are usually provided during your ongoing follow-up with your GP or at your next appointment with the Cardiologist. If you request a script in-between appointments a fee will incur.

Personal information

Patient information collected by this Centre is accessible only to our staff and allied health practitioners and will not be released to third parties without your consent. Consent is obtained through the patient information sheet. Please refer to our privacy statement for more details.

Accounts

You will be asked to settle your account on the day of your appointment. You may make your payment by cash, credit card or EFTPOS. We can then submit the claim to Medicare on your behalf and you will be reimbursed directly from Medicare by direct payment into your nominated bank account. Please inform our staff if you have any concession cards.

Access to personal records

A request for access to your medical record held by the Cardiovascular Centre should be directed to your cardiologist. This request will need to be in written form.

Feedback

We take pride in the services we offer and welcome any comments. Please feel free to discuss any suggestions and concerns you may have with our staff.

Developing new and innovative approaches to heart problems and patient care

Together with the University of Adelaide's Centre for Heart Rhythm Disorders (CHRD), we are involved in multiple studies, ranging from 'pure' research to applied clinical trials and consultancies. You can help us continue to expand our important research program, and make an impact of your own. This will ultimately benefit everyone undergoing treatment for heart rhythm disorders.

Cardiovascular Centre
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