What to Expect

Referral Requirements

To make a Medicare claim, a valid referral is required.  A valid referral can be for 12 months from your General Practitioner or 3 months from your specialist.  If you have no valid referral or valid Medicare card at the time of your appointment you will be liable for the entire payment of services.

Appointments

Booking an appointment is made by contacting the clinic once the patient has a valid referral. If the appointment is urgent, the referring physician can call the clinic on the patients' behalf and request an urgent review.

It may be requested that a referral be faxed through to the clinic in order for our Cardiologists to assess the urgency and make arrangements for an urgent appointment.

Attending the Appointment

To help your appointment run efficiently, it is important that:

  • The Cardiovascular Centre has or you bring in a valid referral. This allows the Cardiologist to have an informed history and allows the patient to receive rebates from Medicare.
  • If it is your first appointment you will be asked to complete a patient information sheet. You can download this prior to your appointment and bring in the completed form at the time of your appointment.
  • It is important that you bring your Medicare and concession cards in order for correct billing and to receive rebates from Medicare.
  • Please ensure that you provide your Cardiologist with your current medications, if it is easier you could provide a list or bring your medications with you.

 

New Patients

If it is your first time to the clinic your initial assessment may be conducted by our experienced cardiac nurse.  This will enable him/her to become familiar with your problems and organise any investigations which your Cardiologist will need.   We have found that this system streamlines the process of the first assessment and improves overall patient care.

Test Results

Test results will generally not be given over the telephone.  This is to ensure adequate follow-up care in response to the results.  These should be followed up with your GP or when you attend the next appointment at the Cardiovascular Centre.

Scripts

Repeat scripts are usually provided during your ongoing follow-up with your GP or at your next appointment with the Cardiologist.  If you request a script, in-between appointments may incur a fee.

Warfarin Dose

If you are on Warfarin it is essential to follow-up INR results for appropriate dosage adjustments.  It is very important to establish a follow-up plan with you General Practitioner as usually INR checks and Warfarin dosage adjustment are managed by your local doctor.  If you request the staff at the Cardiovascular Centre to manage your INR checks and Warfarin dose adjustments in place of your GP, there may be a fee for this service.

Personal Information

Patient information collected by this Centre is accessible only to our staff and allied health practitioners and will not be released to third parties without your consent.  Please refer to our privacy statement below for more details.

Accounts

You will be asked to settle your account on the day of your appointment.  You may make your payment by cash, credit card or EFTPOS.  We can then submit the claim to Medicare on your behalf and you will be reimbursed directly from Medicare either by cheque or by direct payment into your nominated bank account.  Please inform our staff if you have any concession cards.

We take pride in the services we offer and welcome any comments.  Please feel free to discuss any suggestions and concerns you may have with our staff.

 

 

Cardiovascular Centre privacy policy

Current as of: November 2019

Introduction

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our Doctors and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice collects your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg limited access for staff training, practice issues, teaching and quality improvement).

What personal information do we collect?

The information we collect about you includes:

  •   names, date of birth, addresses, contact details
  •   medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  •   Medicare number (where available) for identification and claiming purposes
  •   healthcare identifiers
  •   health fund details.

Dealing with us anonymously

As we are authorised by law to have 3 points of identification if you choose to deal with us anonymously or use a pseudonym we will not be able to provide the medical care you request.

How do we collect your personal information?

Our practice collects your personal information:

  •     When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  •     During the course of providing medical services, we may collect further personal information, eg via Shared Health Summary, Event Summary.
  •     We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
  •     In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  •     your guardian or responsible person
  •     other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  •     your health fund, Medicare, or the Department of Veteran's Affairs (as necessary).

Who do we share your personal information with?

We sometimes share your personal information:

  •     with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy
  •     with other healthcare providers
  •     when it is required or authorised by law (eg court subpoenas)
  •     when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  •     to establish, exercise or defend an equitable claim
  •     for the purpose of confidential dispute resolution process
  •     when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  •     we may access your personal information to see if you are eligible to participate in research or a clinical trial.  All information for research and/or trials is completely de-identified.  If your involvement in a clinical trial is requested a formal consent will be        required from you prior to the use of any information.
  •    with contractors involved in the maintenance of the Practice’s medical imaging equipment.

Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We do not share your personal information with anyone outside Australia unless it is one of your caring Physicians or you have consented to an international Clinical Trial.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms.  We store all patient information electronically.  Paper records are securely destroyed after being imported to our records. 

Our practice stores all personal information securely, and all staff and contractors need to adhere to strict confidentially agreements.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing, please direct to the Practice Manager via email This email address is being protected from spambots. You need JavaScript enabled to view it. or postal address 62 Beulah Rd Norwood, SA, 5067, and our practice will respond within a reasonable time fame (within 30 days).  Further questions can be directed to our staff and Practice Manager on 83139000. There may be a cost to reproduce this information in accordance to the request.

Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in person to the receptionist with the practice.

How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. or mail at 62 Beulah Rd Norwood, SA, 5067, and our practice will respond within 30 days.  Further questions can be directed to our staff and Practice Manager on 83139000.

You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336

Policy review statement

Our privacy statement is reviewed annually and when changes are required.  When changes occur the new statement will appear on the website and a copy will be available from our practice.

 

 

  • Professor Sanders says...

     
    Atrial fibrillation is a consequence of several reversible risk factors - high blood pressure, diabetes, obesity, sleep apnoea, and excessive alcohol. Your management of atrial fibrillation must include strict control of these risk factors.